We hope you love your order but if there are any issues, please email us at hello@oakandave.com.au

All returns and exchanges will need to be returned within 7 days from when you receive your delivery.  Items must be in original condition with tags attached and returned in the original packaging. Please allow another 7 days for the exchange to be processed. 

For damaged items please email hello@oakandave.com.au  so that we can arrange for the goods to be repaired or replaced as soon as possible. You will need to return items with all tags in place. We will assess the damage upon return of the product and reserve the right to repair or replace. If the item is no longer in stock, a full refund will be issued.

Unfortunately, we cannot offer refunds on goods due to change of mind,but will credit or exchange to the same value less shipping costs. 

All return shipping will be at your own expense unless agreed otherwise. We recommend using a reputable courier service to return items to us, and we advise you to take note of your tracking number. We are not responsible or accountable for the loss of items being returned. 

If you have any enquiries about your order, please contact hello@oakandave.com.au

Amendments to your order can only be made prior to shipping and will depend on product availability.

While we do our best to give the most accurate representation of our products through images and descriptions, the colour of your monitor may affect how colours are displayed.